FAQ's

Contact our friendly team.

1300 549 011

Frequently Asked Questions

We do not supply tiles for large jobs, as they will need to be ordered in by the owner and delivered to site. You can visit tile shops or browse online and order the tiles. 

Most tilers will attend site and the tiles be on site ready to tile.

FOR LEAKING SHOWERS, BALCONIES, TILE REPAIRS / REPLACEMENT

We always recommend that the property owner selects the tile, or supplies the tile if you do not have spare tiles available on site. It is extremely difficult to find the same tile, if not impossible, as tile colours are discontinued. 

New batches of tiles have a different batch number, which have a different shading to other batches – so even if you do find the same tile, it is possible there will be shade variation still.

We can supply tiles for small jobs and shower repairs, however due to the colour variations in tiles (this is due to the tiles being ‘cooked in an oven’ when made) we take no responsibility for tiles that do not match due to age or shade variation. If we supply the tile,  it must come from one of our regular tile suppliers and it may not be possible to get the same size, colour, shade, or thickness of the original tile used.

Potential Additional Costs

Rotten Subfloor – Carpenter may be required to replace at own expense.
Termites – Termites love moisture! If we find signs, we will let you know.

Shower Screens – Some shower screens can not be re-fitted due to age, condition or design. 

Visit the following site for instructions on measuring for tile ordering: https://www.bunnings.com.au/diy-advice/home-improvement/tiles/calculate-the-amount-of-tiles-you-need

Or, Google “how to measure for tiles”.

For small jobs & shower repairs,  we recommend counting the current tiles in the area and estimating, assuming you are using a same size tile or similar.

Always purchase extra tiles!  It is better to have spares left over for a later date, than to not have enough tiles.

Not having enough tiles causes lengthy delays and can incure additional expense for extra site visits.

Always  be sure to allow for breakage, off cuts and incidents. Aim for 15-20% extra than you need.  For small jobs and shower repairs, 3-5 spare tiles minimum to allow for breakage.

☑️Mould
☑️Swollen skirting or archetrave.
☑️Wet carpet
☑️Wet patches / damage to ceiling under the shower.
☑️ Paint bubbling on walls behind a shower, usually at the base.
& More!

If you have ONE or several of these items, you could have a leaking shower.

QUALIFICATIONS
Cert III Wall + Floor Tiling
Builders Certificate in Construction (Bathroom, Kitchen & Laundry)

FULLY LICENSED. FULLY QUALIFIED. FULLY INSURED.

We are also members of The Australian Tile Council and Winners of the 2018 Excellence Awards – Industry Achievement Award (Construction) 

Failed waterproofing membrane.
Not waterproofed.
Damaged waterproofing.
Poor construction.
Movement in the building.
Cracked Grout
No Silicone
No Bond Breakers
Poorly tiled.
Lack of fall to waste.



Floor & Bottom Row Shower Repair (Tile Removal – Shower Recess Only)

Effective, repaired at source and allows some protection for movement. Multiple layers of protection under time and epoxy sealed on completion. Tile removal options allow us to add new fall to waste to ensure the water leaves the  area quickly.

Cons – Not possibly to match most tiles if you do not have spares, so there will be some shade variation. 24-48 hours of drying time required before, and after the service.



Epoxy Seal

Affordable, fast, non-invasive and completed in just a few hours, with minimal down time.

Epoxy is not flexible. Silicone should be applied to the corner junctions to allow for some movement. Sometimes considered a ‘band-aid’ solution. 24-48 hours of drying time required before, and after the service.



Clear Over-Tile Membrane

Flexible, provides good cover for movement.

Really fast, non-invasive and affordable.

Cons – Changes the appearance of the area slightly, feels rough to walk on and its difficult to use heavy furniture and seats. 24-48 hours of drying time required before, and after the service.

In this industry, some companies claim to have an exclusive product that only they have access to.

This is similar to a paint company claiming to have an exclusive paint, or a bricklayer claiming to have access to an exclusive sand!

The best quality materials are available to everybody as no creditable manufacturer would exclusively license such a miracle product to one company.

The highest quality products in the world are produced by leading brands that have been creating reliable products for years.

We source the best products and materials made by the best manufacturers all over the world and put our experience and skills to use in using them.

By partnering with these leading brands we know we can consistently deliver a quality finish.

 

 

The Department of Fair Trading Guide – Warranty for Trade Services: 6 Years from date of completion. Warranty applies only after payment is received in full. 

Every job is different, and a different warranty is offered depending on the type of service and the option you choose.

In this industry, some companies advertise to have up to a 25 year warranty – It is important that you understand the difference between a service and a product warranty.

All products have their own warranties, including ours. We provide warranties that are honest and in line with the recommendations of the department of Fair Trading.

We don’t think its fair that some companies try to trick you into thinking you have a warranty when you don’t – so we don’t operate that way. We offer transparency.

THE #1 CAUSE OF LEAKS IS DUE TO MOVEMENT!

☑️ FAIR TRADING RECOMMENDED SERVICE WARRANTY.
☑️FULL PRODUCT WARRANTIES
☑️THE LONGEST WARRANTY IN THE INDUSTRY ALLOWING FOR MOVEMENT! 

 

No tile removal options include epoxy sealing or clear membrane sealing.

Epoxy sealing is slightly cheaper than the clear membrane, but it is not as flexible as the clear membrane.

The epoxy seal does rejuvenate the appearance of the shower more so than the clear membrane, but the clear membrane is highly flexible, fast and non-invasive – suitable for much more showers and comes warrantied.

The tile removal option includes the removal of the floor and bottom row, repairing the membrane and re-tiling – if you do not have spare tiles then you will need to use a different tile as it is not possible to match most tiles.

We have options that suit everybody regardless of your budget.

Our prices are fairly priced based on market value for most of our competitors and we believe we offer a fair price for the high quality materials and systems that we use.

Please send us measurements and a photo if you would like a fast, easy and free estimate without a site visit.

If you would like us to come meet you on site and give the area an inspection, we can do this for you free of charge with no call out free. 

We have set times available for quotes and they book out quick so please get in early 🙂 We look forward to meeting with you.

We’re local, and we care. We started this business with a passion to genuinely serve our clients and provide real value. We want to do a great job, because this business is our baby. We stand by our word and deliver what we promise, backing it up with unbeatable warranties that we will do the right thing, and use the right products.

The most popular method of payment is account transfer (direct deposit) into our bank account. The BSB and account number will be on your quote/invoice.

We are happy to accept cash on completion, and can also arrange for Eftpos facilities through Square. Please let us know in advance if you would like to pay my eftpos so that we can bring the equipment with us.

LATE PAYMENT POLICY
We have a very strict debt collection policy and payment is due on day of completion of service.

Unpaid invoices will be referred to a debt collection agency, which may show as a mark on your credit history and affect your ability to get loans in the future.

As a small, family owned business – we rely on our customers to pay us on time to take care of our families.

We will always respect your time, and ask you to please respect us by paying on time for your service.

☑️ Friendly & tidy tradies.
☑️ Done the RIGHT way!
☑️ Local family owned business.

Our friendly team of specialists are happy to answer any questions you may have. 
Get in touch today.

COMING SOON TO YOUR AREA.
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